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What’s your story?

What’s your story?

A good friend gave me an important kick in the pants over lunch last week. I was sharing my struggle with the development of a new product… sharing all the reasons why I felt it wasn’t going to get done. Her response, “Jill, you need to change your story....

Monday Motivation, Feb.18/2013

Customer satisfaction and dissatisfaction relate directly to expectations. The old adage of “treat people how you want to be treated” has no relevance in sales. Treat customers how they want to be treated. And if you don’t have an accurate understanding of their...