by Jill Harrington | Sep 3, 2012 | Monday Motivation
Where are your long-term customers on the satisfaction scale? If they’re not advocates of you and your company, you haven’t done your job and they are at risk.
by Jill Harrington | Aug 27, 2012 | Monday Motivation
If you want to change your results, you need to change your actions. And if you need to change your actions, you must first shift your thinking.
by Jill Harrington | Aug 20, 2012 | Monday Motivation
Wonder why the sales process has come to a screeching halt? Ask yourself three questions: “Where is my customer in the sales process?” “Where am I?” “Are we in sync?” Then get aligned.
by Jill Harrington | Jul 31, 2012 | Sales Efficiency, SalesSHIFT Blog
Which of the following is the more efficient way to grow revenue? a) Find and win a new client; or b) Increase business from an existing client Given that ‘getting the attention of new prospects’ is cited as one of today’s top three sales challenges, I’ll...
by Jill Harrington | Jul 30, 2012 | Sales Success
Summer is a time when many sellers slow down because they assume contacts are away or not picking up the phone. Not true! Summer can be a phenomenal time to access hard-to-reach buyers when they are typically more relaxed and willing to speaking to you – provided you...
by Jill Harrington | May 25, 2012 | Tips & Tools
I’m constantly on the lookout for good studies on sales performance and best practices. Statistics have always interested me. But what’s more important than the research findings is the implication of these statistics to our ongoing sales success. Here are what I...
by Jill Harrington | Feb 9, 2012 | Smart Selling video series
In this episode of Smart Selling, I answer a question that’s very close to my heart: “What do I do when I receive a request from a third party, and I don’t have access to all of the client information?” [pb_vidembed title=””...
by Jill Harrington | Feb 7, 2012 | SalesSHIFT Blog, Smart Selling video series
In this episode of Smart Selling, I answer a very common question: “How do I say ‘no’ to a customer, or know when to walk away?” [pb_vidembed title=”” caption=””...
by Jill Harrington | Feb 2, 2012 | SalesSHIFT Blog, Smart Selling video series
In this episode of Smart Selling, I answer a great question: “As a provider of a high quality service, how do I build a relationship or work with purchasing specialists who only care about the bottom line?” [pb_vidembed title=””...
by Jill Harrington | Jan 31, 2012 | Smart Selling video series
In this episode of Smart Selling, I answer a very common question: “How do I build a relationship with a customer whose needs are already being met?” [pb_vidembed title=”” caption=””...